Support

Basic 12

• I tried to join but my email address is "invalid" or "already in use".
• How do I contact Member Support?
• How do I join?
• Can I register more than once?
• When can I leave the survey panel?

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Membership 3

• What happens after I join?
• Will it cost me anything to join your panel?
• How do I join the panel?

My Account 17

• How do I access my account information?
• How do I update my account information?
• How do I update my email address?
• How do I change my password?
• How do I update my profile details?

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Privacy 10

• If I join your panel, will I receive e-mails advertising other products and services?
• Who can I talk to if I have any privacy concerns?
• Why do you need my personal information?
• Why did I get an e-mail with a link to join your panel if I didn't apply myself?
• How do you keep my personal information secure?

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Rewards 17

• Can I exchange my reward for another?
• How much will I earn per survey?
• How can I view my badges?
• How do I redeem rewards?
• How do surveys work?

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Surveys 28

• Why are surveys conducted?
• How often will I be able to take surveys?
• Can you mail the surveys to me or conduct them over the phone?
• Can I re-enter a survey that I left?
• Can I still take surveys while I'm abroad?

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inBrain Offers (EN) 10

• I completed an Offer-specific goal, but I still haven’t been rewarded. What should I do?
• I reached the required level in a game Offer, but I haven’t been rewarded. What should I do?
• I installed an app or game Offer, but I’m not being rewarded. What should I do?
• I made an in-game purchase as part of a game Offer, but I haven’t been rewarded. What should I do?
• What are Special Offers?

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