My Account

How can I delete or update my mobile/landline number?
You can use our contact widget form to request to delete or update your phone number! Click 'Back' to go to the Main Menu, scroll down, then select ...
Mon, 19 Aug, 2024 at 6:34 PM
Why is my postal code not accepted when I try to sign up?
Please check the following settings on your computer to see if this improves the situation: Try clearing your browser’s cache. Try using a different brow...
Tue, 24 Sep, 2024 at 3:24 PM
Can I update my home address?
You will be able to update your home address and zip code by logging in to your account and selecting ‘Your Details’ from the ‘Account’ drop-down menu. ...
Tue, 24 Sep, 2024 at 3:08 PM
Account takeovers
Account balance and memberships are non-transferable as stated in our Terms and Conditions. We offer surveys based on our members' demographics such as...
Mon, 17 Jul, 2023 at 1:59 PM
Closing of account for a deceased family member
For us to process the remaining balance and close the account, please contact our Member Support team and provide a copy of the member's (owner) death c...
Mon, 17 Jul, 2023 at 2:13 PM
What is Veriff?
What is Veriff? Recently, Dynata has partnered with Veriff, a global verification system.  It is extremely important to us to keep our member's account...
Mon, 17 Jul, 2023 at 2:15 PM
How do I close my account?
We hate to see you go but we respect your decision to close your account with us. If you no longer wish to participate by taking surveys, and would like to ...
Tue, 24 Sep, 2024 at 3:01 PM