If you’re seeing this message when you try to redeem, it's because the details on your ID don’t quite match what’s on your account, so we need to complete a manual check before you can redeem your rewards.
This can take up to 72 hours, and you can continue taking surveys and completing Offers as normal in the meantime.
To check your status, simply try redeeming again. If your redemption goes through, you’re good to go. If you still see the same message, the review is still in progress, so please try again once the 72 hours are up. If it has been more than 72 hours and you’re unable to log in, please reach out to Member Support and an agent will be able to assist.