To help you redeem your points, please do the following:
• Ensure you are using your personal computer for redemption.
• Redeem within the country where you registered and avoid VPN connections.
• Ensure that you are logged in to the correct survey site
• Try clearing your browser's cache.
• Make sure your browser is updated to the latest version. Google Chrome works best with our system.
• Ensure that your computer's time zone matches your current location.
• Try using a different browser or device.
We hope this helps. If you continue to encounter problems, please attempt to redeem it again after 24 hours, and contact us, providing a screenshot of the error including the URL of the error page.
Related Topics: Unable to redeem, redemption error