Support

To help you redeem your points, please do the following:

• Ensure you are using your personal computer for redemption.

• Redeem within the country where you registered and avoid VPN connections.

• Try clearing your browser's cache.

• Make sure your browser is updated to the latest version.

• Ensure that your computer's time zone matches your current location.

• Try using a different browser or device.

We hope this helps. If you continue to encounter problems, please attempt to redeem it again after 24 hours, and contact us, providing a screenshot of the error.