Having issues redeeming your points? Don’t worry—we’ve got you covered! Here are a few things you can try:
• Use your personal computer when redeeming.
• Make sure you’re redeeming in the same country you registered in (and avoid using VPNs).
• Double-check that you’re logged in to the right survey site.
• Try clearing your browser’s cache.
• Update your browser to the latest version—Google Chrome usually works best.
• Check that your computer’s time zone matches your current location.
• If needed, try a different browser or device.
If it still doesn’t work, wait 24 hours and try again. Still stuck? Please reach out to us and include a screenshot of the error (with the page URL visible) so we can help you faster.
Related Topics: Unable to redeem, redemption error