If you’re seeing this message, it’s because the details on your ID don’t quite match the information on your profile, so we need to complete a manual check before you can use your account. This can take up to 72 hours.
To check your status, simply log back in. If you can access your account, you’re all set. If you still see the same message, the review is still in progress, so please check back once the 72 hours are up. If it has been more than 72 hours and you’re unable to log in, please contact Member Support and an agent will be able to assist.