Your digital reward should arrive by email within 24 hours of redemption. Please remember to check your spam and junk folders.

If you haven't received the reward email, you can resend it from your account.

Log in, click the 'Account' drop-down menu then select ‘Reward History’. Here, you’ll find a list of your reward redemptions including the date, description, transaction ID, amount and status of each reward transaction. Find the reward you want to re-send then click 'Re-send eCode' under the ‘Description’ column.

If you are unable to locate the re-send link, please get in touch with us and provide the transaction ID.