Generally, you'll receive a Security Certificate warning for one of three reasons:
• Your device's date/time is incorrect;
• The security certificate has expired; or
• The website is not secure.
If you see a Security Certificate warning from our site, first check the date and time on your device is correct. You can also try clearing your browsing history and restarting your browser.
If you still see the warning, you'll need to accept/install our Security Certificate. For more information, please see the ‘Privacy Policy’ section on the website.
Still having trouble? Please follow these instructions
Mac OS:
Go to Keychain Access under Applications > Utilities > Keychain Access
Under 'Certificates' search for any certificates identified by your browser
Select these certificates and delete them from your Keychain Access
Restart your browser and head back to the survey website.
Windows:
You can find troubleshooting instructions here http://www.ehow.com/how_5094365_fix-certificate-error-windows-computer.html or http://smallbusiness.chron.com/fix-windows-security-certificate-warning-58318.html
Remember to clear your browsing history and cache before returning to the survey website.
If your issue persists, please get in touch with our Member Support.