If you encounter technical difficulties while trying to access the survey, please follow these steps:
• Ensure that you are not travelling abroad while accessing surveys.
• Copy and paste the link provided in your email into your web browser.
• Ensure that you copy the entire web address, as sometimes the link may extend over two lines.
• Avoid including any line breaks when copying the link, as this can prevent it from working correctly.
• Ensure that you are not using a VPN or proxy connection and that your device's time/date and language settings match your registered country.
After following all the steps provided above, and you're still unable to access the survey after clicking the link in a survey invite email, it means that there are currently no available surveys, they have expired, or they have reached their maximum capacity.
Related Topics: Survey entry, Survey available, Refresh survey